Customer Reviews

At Arjay Mechanical, customer feedback is important to the growth of our business. Please feel free to leave a review about your experience with our team and the services we provided. Thank you!


Very friendly and professional work

Rated 5.0 out of 5
November 4, 2020

Mark came to replace our laundry machine. He arrived on time.

We live in a tiny apartment and not much space to move around, but he made everything work all by himself. Mark was also very friendly and patient to my one year old very active boy.

I’m very happy and amazed with his work!

Mina Yuan

Outstanding!

Rated 5.0 out of 5
February 26, 2020

Arjay Mechanical provided outstanding professional services while delivering and installing recently purchased premium quality appliances in my home.

It started with an unexpected call from the owner ( Russ) alerting me to quality issues with one appliance prior to delivery and installation. He brought the issues to the supplier attention on my behalf and insisted that it be replaced prior to delivery- preventing future failure issues and time consuming repairs/replacement later.

The delivery and installation of the appliances was professional and conducted to the highest standards by a pleasant and knowledgeable technician named Mark-a real pro that tested all functions prior to explaining how the units functioned and providing recommended settings for use. He saved me valuable time and potential frustration.

Without requesting additional services, an inspection of other mechanical components in my home was conducted. Issues of quality and competence were brought to my attention and corrected-All at no no cost! I offered and would have been happy to pay for these corrective measures. My offer was flatly refused with a smile from the technician.

I am a difficult and demanding senior level professional functioning in law, justice and ethics. I have not provided a review of any other service provider or product in the past.

I believe Arjay Mechanical truly distinguished themselves and their demonstrated excellence is worthy of formal recognition.

I provide my strongest possible recommendation for this fine organization!

Dennis Clark

Response from

Dennis, Thank you for such a glowing review! We are absolutely thrilled that your installation experience with Arjay Mechanical exceeded your expectations. Thank you for your hospitality and best of luck in the future!

Mayne Island, Southern Gulf, Islands, BC

Rated 5.0 out of 5
October 19, 2023

Russ, the owner of Arjay Mechanical came over to do a warranty replacement of a Wolf double wall oven showed up with all the right equipment tools dollies spent a full day removing the new damaged in shipping wall oven with new replacement double wall oven…He was very helpful and courteous, was very conscious of protecting floors and cabinetry while installing fast and efficient cleaned up and took away all the packaging ..Beautiful job Thank you Russ ..If we ever have a problem, I know who to call and count on for future service. Really appreciate the professionalism 👍👍👍Shawn and Denise Mayne Island BC.

Shawn Ling

Great expertise on handling and installation

Rated 5.0 out of 5
May 9, 2023

Russ is very knowledgeable with his craft. From the moment he saw our kitchen, he knew exactly what was needed and the measurements in place to make the kitchen look absolutely fabulous. He worked carefully and with detail and finished the job perfectly. He was very kind to offer input and had our appliances all registered and gas inspection done before we started to move back in to our home. Truly happy with his services.

Reggie Roselle Wu

Above and Beyond Customer Service!

Rated 5.0 out of 5
April 3, 2023

To get appliances installed properly you definitely have to go through Russ. He knows exactly what to do and explains everything so there are no surprises. Extremely friendly and professional. Thanks Russ, our Sub Zero looks amazing!

Chris C

Great service! went above & beyond

Rated 5.0 out of 5
March 6, 2023

Had Russ install a new dishwasher.Had an issue removing the old one due to a new floor install, but he persevered & got it out as well as installing the new one. Great service. Would use this company again!

Hugh Urquhart

Excellent Service

Rated 5.0 out of 5
April 14, 2022

Russ, Arjay Mechanical, just completed the installation of our new range today. Being a very detailed orientated individual I had my usual long list of questions regarding the removal of the old range, the installation of our new range and the permitting process. Russ listened very carefully and was very helpful when responding to all my questions and concerns, which included the lower storage door not properly fitting on the new range.. For this issue Russ took photos right-away and sent them, along with a report, back to the retailer of purchase. An hour later we received a call advising that this problem will be promptly adjusted/fixed under warranty.. The work performed was well done – fast, efficient and caring. Russ also has a strong commitment to safety.

Russ fully understands the importance and the value of ‘GREAT CUSTOMER SERVICE’!!!. I highly recommend Arjay Mechanical.

Ron M

Thank you, Russ!

Rated 5.0 out of 5
February 10, 2022

Extremely pleased with your recent installation at our home. The work was completed with great care and in a timely manner. We appreciate your professionalism and sense of humor and would not hesitate to pass on your contact information if we are asked for a recommendation.

DW

great service

Rated 5.0 out of 5
February 7, 2022

Russ was great throughout the procurement and install of our new Wolf oven range. He called when he said he would, showed up when he said he would, and kept me posted through the months of waiting for the range to arrive.

The work he did was great and professional, prompt and tidy. I would not hesitate to recommend Arjay Mechanical.

Gillian

Expedient and courteous service

Rated 5.0 out of 5
January 14, 2022

Russ of Arjay was extremely helpful in reconnecting my gas stove and installing new gas line for bbq. His response time was the next day. Very very pleased with his friendly nature as well. And he gave me a discount on a new hood fan.

Donna

Efficient knowledgeable and friendly

Rated 5.0 out of 5
January 5, 2022

What a great experience we had with the installation of a dishwasher. Russ was professional, quick, thorough and above all answered all our questions knowledgeably.His company was the only one recommended by the appliance store where we purchased the dishwasher and we fully agree with their choice. We will recommend Arjay Mechanical to everyone and if you value quality service call them!

Debby Brandrick

Complete Customer Satisfaction

Rated 5.0 out of 5
November 23, 2021

Top notch quality of installation from Arjay Mechanical. Russ and his crew were friendly and professional and they solved a couple of unexpected problems for us.

We replaced our stove, fridge and dishwasher. The dishwasher and stove both required modifications for the install. Russ and his crew resolved the problems without skipping a beat.

I was so impressed with the customer service that we hired them for a dishwasher install at another family home.

Remo Faedo

Quick, effortless, professional Gas stove installation

Rated 5.0 out of 5
May 12, 2021

We are so impressed with Russ and Mark! Russ installed all our Kitchen appliances and gas lines 15 years ago, and we just had them back to install a new Gas Range. from the moment I called them, i was impressed with the casual professionalism. the competence that you do not often find anymore. Mark and Russ went about the installation with confident professional detail. We were very Impressed.

Tom M Jones

Great Communication, Highly Recommended

Rated 5.0 out of 5
April 21, 2021

Russ and Mark delivered and installed a replacement range for us here in North Vancouver where they had a steep driveway and stairs to contend with, which they did with good humour. They came when they said they were going to, did an excellent job, kept to Covid protocols and took a lot of care to make sure the range was level on our somewhat slanted floor. Thank you, 5 star service!

Debbie Leslie

Thank You

Rated 5.0 out of 5
July 8, 2020

Professional, neat and thorough job done at my place and done with a smile 🙂

It was a pleasure working with Russ ,Justin and Mark .

Thank You.

Jai

Excellent service

Rated 5.0 out of 5
June 3, 2020

So nice to deal with professionals that care. I am in my sixties and have had too many appliances installed to count. In fact, I hired Arjamech specifically to correct another installer’s error. In total, they installed four appliances and not only did the team do their job well, they caught and corrected errors by other workers that I was not aware of. For these reasons I will certainly use ArJayMech again and am comfortable; offering an unconditional recommendation.

Deborah Nijdam

A pleasure to work with

Rated 5.0 out of 5
April 16, 2020

Arjay Mechanical was recommended by the salesperson we bought our stove from. They were very easy to deal with, efficient in their communication and on time with installation (in fact they came a day early, which was agreed with us). I have every confidence in these guys that installation is done perfectly. And I also feel that if I have any questions or concerns I can contact them and they will be more than happy to help. Would recommend these guys without hesitation.

Sarah Parry-Wingfield

Amazing and professional service!

Rated 5.0 out of 5
March 4, 2020

Arjay Mechanical from start to finish was absolutely professional, accommodating for time and fabulous with installation of my built in microwave. I highly recommend this company. Mark came and was very friendly and communicative throughout the whole process from start to finish! I’ll definitely use them again!!

Dana Brown